innerheader FillWzE2MDAsNDU1XQ

Frequently Asked Questions

Explore our support center and discover everything you need to know about Map Coffee

Machine maintenance
Can I use other brands of coffee capsules in Map coffee machines?

No this will void your warranty and damage Map coffee machines.

Machine maintenance
What kind of beverages can I make with Map coffee machines?

Espresso, latte, cappuccino, flat white, long black and hot chocolate.

Machine maintenance
How do I prime Map coffee machines?

Fill the water tank with filtered water, then plug into power and turn on the machine. The coffee cup button and indicator lights(s) will blink all together. Place a cup or container on the drip tray directly under the dispensing spout. Press the Long Coffee (medium cup) button and wait as the water fills the cup. Empty the cup and return to the tray. Repeat this process until the indicator light stops blinking. For more detailed instructions please refer to your user manual.

Machine maintenance
How do I clean Map coffee machines?

Fill the water tank with filtered water, then plug into power and turn on the machine. The coffee cup button and indicator lights(s) will blink all together. Place a cup or container on the drip tray directly under the dispensing spout. Press the Long Coffee (medium cup) button and wait as the water fills the cup. Empty the cup and return to the tray. Repeat this process until the indicator light stops blinking. For more detailed instructions please refer to your user manual.

Machine maintenance
How do I descale Map coffee machines?

Turn off the machine. Lift the lever to empty the capsule chamber, then return to down position. Empty and rinse out the capsule drawer, then return to the machine. Fill the water tank with the Map descaling solution and place a cup or container on the drip tray directly under the dispensing spout. 

Press the Espresso (small cup) and Long Coffee (medium cup) buttons at the same time, while turning on the machine. The red and amber lights will blink, indicating the machine is in descaling cycle.

Press the Long Coffee (medium cup) button to begin. The descaling solution will run through the machine in approximately 10-minute intervals for approximately 30 minutes. You must empty your cup as it fills to prevent overflow, then return to the drip tray. Once the descaling cycle is over, the Long Coffee (medium cup) button will blink. 


Carefully rinse out the water tank and fill with fresh drinking water. Empty and rinse out the capsule drawer and drip tray, then replace in the machine. Place your cup or container back on the drip tray. 


Press the Long Coffee (medium cup) button to start the rinsing cycle, which will take approximately 3 minutes. Remember to empty your cup as it fills to prevent overflow, then return to the drip tray. Once the cycle is complete, the Long Coffee (medium cup) button will blink. Press the Long Coffee (medium cup) button to quit the cycle. Carefully remove the water tank and fill with fresh drinking water. Empty and rinse out the used capsule drawer and drip tray. 


For more detailed instructions, please refer to your User Manual.

Map descaling solution is available through our online store or at your local Map Coffee retailer.

Machine maintenance
Who do I contact if my Map coffee machine is not working?

Please read all of these helpful hints, consult your user manual or call our Toll Free number 1800 239 438.

  • Always eject your capsule immediately after use. 

  • To make a long lasting hot coffee try heating your cup with hot water before use. 

  • The drip tray is height-adjustable to cater for all cup sizes. Simply invert your drip tray to adjust the height. 

  • When the amber light is on the machine is in 'automatic descale mode'. Simply follow the descaling instructions above. 

  • When the red light is flashing it means your machine is unable to detect water flow. Check your water tank is fitted at the back of the machine.

Have a question? Get in touch