Frequently Asked Questions
Warranty & shippingWhen will I receive goods ordered online?
Please note that orders received at or before 11am AEST are processed on the same business day. Orders received after the cut off will be processed the following business day. Your order will be dispatched to you within the next (24) hours at your nominated delivery address. If you do not receive an electronic invoice within 24 hours, please contact Map Coffee customer service on 1800 239 438. Once delivery has been dispatched, please note the below lead times (in business days):
- VIC: 2 working days (regional +1 day)
- SA: 3 working days (regional +1 day)
- NSW: 4 working days (regional +1 day)
- ACT: 3 working days (regional +1 day)
- QLD: 5 working days (regional +1 day)
- TAS: 7 working days (regional +1 day)
- WA: 8 working days (regional +1 day)
- NT: 8 working days (regional +1 day)
Warranty & shippingDo you ship outside of Australia?
No, currently we do not ship outside of Australia.
Warranty & shippingWhat is your exchange/return policy?
The consumer must verify the quantity and quality of goods upon delivery and if any of the goods are faulty or incorrectly supplied notify Map Coffee as soon as possible.
To claim a refund or exchange, you must contact Map Coffee on 1800 239 438 prior to returning the goods to your place of purchase. You will be issued with a Return Authorisation Number and will be advised of the process for returning goods.
Warranty & shippingDo you provide a warranty?
Map Coffee provides a 12 month repair / replacement warranty on all retail products. To be entitled to your 12 month warranty, please retain your original receipt as a proof of purchase.
PLEASE NOTE: On Map Bravista Coffee machines by Saeco, please call 1300 363 391 (Saeco customer care support)
Warranty & shippingWhat does the warranty cover?
The 12 month warranty entitles you to receive full technical support over the phone by calling 1800 239 438. Our trained staff will run through all the necessary troubleshooting steps to ensure your machine is back up and running. This warranty also covers faulty replaceable part/s. Should the Map Coffee customer support team deem that your machine has a fault, you will be provided with return to sender details for the repair or replacement of your appliance under the 12 month warranty. Please do not visit the store of purchase for warranty related issues.
Warranty & shippingIs there the option for an extended warranty?
To obtain an extended warranty, please make this request at the store of purchase at the point of sale.